Positively Actionable Education

Improve Customer Satisfaction Through Exceptional Staff Performance

Wed, Oct 18, 2017 | 9:30 – 11am
Event description

Customers know what they want. They have many choices and you want them to enjoy your company so much that they will tell their friends! Your staff is the key. How customers are treated by your staff can make or break the customer experience. Sometimes it is the smallest staff interaction that will be the difference between a customer being delighted or never returning at all. How you hire, train, manage and terminate your staff is paramount to your success. This seminar will provide you with easy-to-use tools to improve your staff’s performance and therefore your customers’ experience.

Come and Learn
  • Interview questions to ask to find the right staff member for your culture
  • The three keys to successfully training your staff
  • How to communicate your expectations and hold your staff accountable
  • How to terminate employees without destroying their self-worth
Boost Biz Ed Denver is hosted by
2301 Blake Street, Denver, CO 80205

Boost Biz Ed
39.757485
-104.990900

SPACES Denver-Ballpark

SPACES Denver-Ballpark
2301 Blake Street, Denver, CO 80205

Easy access from I25/I70. Enter building on Park Ave. Best parking: Blake; free 2-hr one side, meters other. Don’t park in Scientology lot or in reserved lot behind building. $5 all-day lot across street, Rockies days excl. We meet in club lounge.

Reserve Your Spot
Mark it Down! | Outlook | iCal | Yahoo!
Being PRESENT is always best, but you can also participate virtually. Watch our Facebook page for the Live broadcast.

3 RSVPs
Comments

Submit a Comment

Your email address will not be published. Required fields are marked *

Courtney Berg

CourtSide Consulting

About Courtney

HR humorist Courtney Berg turns typical HR and management content into fun learning experiences. She draws from her years of experience to bring boring employment concepts to life.

Courtney is a national speaker, published author and an entrepreneur/HR consultant. She has HR and operations management experience in multiple organizational settings including family owned businesses and national corporations. Courtney builds HR departments for and consults with small to medium sized businesses around the U.S., developing processes to make it easier for business owners to manage their HR needs allowing them to concentrate on their clients and bottom line. Her passion is to make management easier.

Courtney is a certified HR professional with three decades of experience. She has a Bachelor of Science in Business Administration with a Management emphasis, is an active member of her community, is a certified Small Business Development Center Consultant, a North Metro SBDC MVP award winner, a Denver Business Journal “Outstanding Woman” nominee, and was featured in “How To Conduct Annual Employee Reviews” in Inc. Magazine.

Ally Page

Visit Website

LinkedIn

Presenting Ally

Emcee Ally

Coordinator Ally

Venue Ally

Media Ally

Social Media Ally

Founder

Help Small Biz in Denver Rise Action by Action!

Please Help Us Promote This Workshop and All Boost Biz Ed Denver Events

  • Share on
    • Linkedin
    • Google Plus
    • All other favorite social channels
    • (See the box in the bottom right with links.)

  • Print these flyers and distribute wherever you work and network.
  • Forward our emails to business colleagues.

Pin It on Pinterest

Share This

Share this post with your friends!