Boost Biz Ed Denver presents

Improve Customer Satisfaction

Through Exceptional Staff Performance

Wed, Oct 18, 2017 | 9:30 – 11am

Courtney Berg

of CourtSide Consulting

What is Boost Biz Ed?

Boost Biz Ed is both a networking event and educational event inspired the conviction that small business has the unique opportunity to change the world.

Boost Biz Ed fuels world changers by tapping proven business experts, drawing out transformative insights, and presenting them in a format for easy consumption and intention for immediate action.

How is this event special?

Event Decription

Customers know what they want. They have many choices and you want them to enjoy your company so much that they will tell their friends.

Your staff is the key!

How customers are treated by your staff can make or break the customer experience. Sometimes it is the smallest staff interaction that will be the difference between a customer being delighted or never returning at all. How you hire, train, manage and terminate your staff is paramount to your success. This seminar will provide you with easy-to-use tools to improve your staff’s performance and therefore your customers’ experience.

How will I be empowered to action?

Action Points

  • Interview questions to ask to find the right staff member for your culture
  • The three keys to successfully training your staff
  • How to communicate your expectations and hold your staff accountable
  • How to terminate employees without destroying their self-worth
Where is this event?
Boost Biz Ed Denver is generously hosted by

2301 Blake Street, Denver, CO 80205
Boost Biz Ed
39.757485
-104.990900

SPACES Denver – Ballpark

SPACES Denver – Ballpark
2301 Blake Street, Denver, CO 80205

Easy access from I25/I70. Enter building on Park Ave. Best parking: Blake; free 2-hr one side, meters other. Don’t park in Scientology lot or in reserved lot behind building. $5 all-day lot across street, Rockies days excl. We meet in club lounge.

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Who is Courtney Berg?

HR humorist Courtney Berg turns typical HR and management content into fun learning experiences. She draws from her years of experience to bring boring employment concepts to life.

Courtney is a national speaker, published author and an entrepreneur/HR consultant. She has HR and operations management experience in multiple organizational settings including family owned businesses and national corporations. Courtney builds HR departments for and consults with small to medium sized businesses around the U.S., developing processes to make it easier for business owners to manage their HR needs allowing them to concentrate on their clients and bottom line. Her passion is to make management easier.

Courtney is a certified HR professional with three decades of experience. She has a Bachelor of Science in Business Administration with a Management emphasis, is an active member of her community, is a certified Small Business Development Center Consultant, a North Metro SBDC MVP award winner, a Denver Business Journal “Outstanding Woman” nominee, and was featured in “How To Conduct Annual Employee Reviews” in Inc. Magazine.

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