Positively Actionable Education

CUSTOMER KARMA Lifelong Customer Loyalty

Create Genuine, Life-long Customer Relationships and Increase Revenues with Customer Karma

Wed, Sep 27, 2017 | 9:30 – 11am


September 27, 2017Customer Karma will enlighten your team about the concept of Karma and how it is critical to building happy, long-term profitable customer relationships.

The number one challenge for most companies is how to be profitable without big a marketing budget. An average brand loses 25% of its customers every year. You must attract 30% more customers to get a net 5% increase in profit. What if you could reduce your losses to 20%? That would immediately double your profits to 10%.

Customer Karma focuses on “building relationships” one customer at a time. It will illustrate how you can significantly increase your “per store sales” by focusing on ONLY ONE ADDITIONAL customer per week. It will forever change the way you view your customers.

Arjun looks at brands with a clear lens. He shows you how to look at your brand from the eyes of the customer, and see the important and mission critical factors that brands often miss. His presentation will help you develop a clear strategy to grow your business immediately and over the long-term. Reflecting on proven strategies and case studies, you will reflect on why some of your strategies have not been successful, and reexamine what is truly important to customers, from their perspective. This thought-provoking, often comical presentation will generate real ideas you can implement immediately, with little or no financial investment.

Come and Learn
  • How to identify the true lifetime value of your customers.
  • How to see the Big Picture by putting yourself in the shoes of your customer.
  • How to identify your brand’s Leaky Bucket®. (This dives into identifying your leaks, prioritizes them and then how to fix the most important ones)
  • How to internalize how customers react to your product, your service and your brand.
  • How to increase revenue without big marketing investment.

Reserve Your Spot

DaVinci Institute Suite 300, Westminster, CO 80031

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DaVinci Institute

DaVinci Institute
9191 Sheridan Blvd, Suite 300, Westminster, CO 80031
Park in an available spot. Find DaVinci Institute is on the third floor. Follow signs to the meeting room.


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Arjun Sen


About Arjun

After more than 20 years as an executive with fortune 500 brands, Arjun uses big company strategies to grow businesses of all sizes, regardless of their budget. His keynote presentation, CUSTOMER KARMA®- Create Genuine, Life-long Customer Relationships and Increase Revenue, has motivated thousands of business owners, CEOs, entrepreneurs and sales executives to identify opportunities for organic customer loyalty.
After graduating with degrees in Aeronautical Engineering and an MBA, Arjun excelled as VP of Marketing and Operations for Papa John’s, Sr. VP of Marketing at Jillian’s Entertainment, and held key positions at Einstein Bros. Bagels, Boston Market, Pizza Hut and Tata Iron & Steel. Since 2001, Arjun has consulted with a variety of brands and companies including Walgreens, Coca Cola, Pei Wei, McDonald’s, DaVita and Smashburger

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Excited to share Customer Karma interview on Forbes! https://t.co/JVITdfiOkL 
Arjun Sen  @@ZenMango
Excited to share Customer Karma interview in Nation's Restaurant News! A big thank you to Clay Dover. https://t.co/hIW7VgP9UA 


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